Virtual Library Support and Services: Staff

Support and services for staff, students and researchers. This guide will be updated regularly as the current situation changes.

Library support for academic & teaching staff

Dear academic staff,

Currently all campus library buildings are closed to all staff and students apart from library staff. We are continuing to support staff and students in their teaching, learning and research with some small alterations in our usual practices.  

Library Services to support your teaching

  • Document DeliveryYou can order content not available from our subscriptions or collections and have it emailed to you
  • Advice for moving online: Explore options available to you within Copyright guidelines, and whether the Library can purchase eBook versions of your required texts
  • Course Readings: The Library can digitise content for your course and provide links in your Moodle course for students to access

Library Resources available

Online                          The majority of the Library's resources such as journal articles and eBooks are online and still accessible to staff and students.
eBooks If selecting an eBook for your course let Library Acqusitions know - we can seek licensing to allow for an increase in simultaneous users. Also additional ebooks have been made available temporarily through QuickSearch
Hardcopy/Physical books Place a hold on the item online through QuickSearch or the Library Catalogue and it will be posted out to you. Select postal delivery and add a note in the ‘special instructions’ box with your postal address (our Library records don't automatically include this).
Additional content during the COVID-19 period Many publishers are opening up material previously restricted to subscribers, and making it freely available for a short period. Best practice is to search Library owned or subscribed material first, and contact us for further assistance. There are growing lists of content if you are interested - see individual publisher pages or a cumulative list produced by Council of Australian University Libraries. 
Alternative content Open Educational Resources (OERs) might fill a gap, and Creative Commons content can add engagement. 


While physical library classes are no longer possible, the library is able to offer your class support in a number of ways.

  • A synchronous class using Adobe Connect that can be recorded
  • The creation of videos tailored to your class’ needs that can be placed into Moodle
  • The creation of Moodle resources such as books that students can work through at their own pace

Please contact your liaison librarian from the Research and Learning Services Team to arrange for a class.


Individual support

Liaison librarians are still available for individual appointments using tools such as Skype, Teams or over the phone. This is available for all staff, HDR students and undergraduate students in areas such as research support, data management and referencing. Bookings may be made using the link on the Research guide home page. Alternatively, staff and HDRs can email or phone your liaison librarian to organise a time.

The chat reference service is still running for all staff and students and can be used as a first point of assistance, particularly for undergraduates. If required, they will be given the link to book an appointment with a liaison librarian.


Existing online support

The subject guides are a great place for students to start their research. For HDRs and staff, there are also a number of research subject guides.

The library’s YouTube channel contains a number of short videos on using the library and accessing resources.

If you or your students need any library support, please contact your liaison librarian.

Copyright for online teaching

Moving to online course and teaching delivery may require electronic formats of material you previously have used in print.

Content may be already available digitally, we may be able to digitise a portion for you, or you may need to choose alternative titles.

There are provisions for case by case special circumstances for digitising material which isn't available online or for commercial purchase. Ask us.  

Please follow the link to this page for more information.

Open Source COVID-19 resources

CAUL (Council of Australian University Librarians) recently put a call out to all vendors, asking for details on any freely available resources related to COVID-19.  The following link is what has been sent to CAUL in response.

Please also note that here is another list managed by ICOLC (International Coalition of Library Consortia).

Document delivery

During the Library shutdown period, the Library's Document Delivery Service is operating as normal.

However, as Libraries across the country (and the world) may have reduced access, it has become more difficult to source resources, particularly print items.  We also can no longer provide access to ‘In-Library Use Only’ materials.

Due to reduced library staffing on campus, access to our Wimmera and Berwick Library collections are limited. This may affect some Intercampus journal article/book chapter requests.

If you have any queries, please contact Document Delivery Services by phone: (03) 5327 9597 or email:

EBSCOhost webinars

EBSCO have designed a series of webinars for librarians, staff and researchers to support the online needs of students.

 Some of the topics include:

  • Promoting Online Resources & Library Online Courses Using Social Media
  • Managing Anxiety and Stress in Time of Uncertainty
  • The Importance of Library Website in Remote Learning

For further information and to register for sessions please see the link.  The 8.00pm sessions are the most suitable for our time zone.

If you are interested in a session, but unable to attend you can register and a recording will be made available to you after the session.

Webinars on a variety of topics are running up to April 29 on their current calendar.